Refund policy
Return Policy
Returns are accepted within 30 days of delivery. Contact us first: returns sent without a return authorization are not accepted.
Damaged, defective or wrong item
Inspect your order when it arrives. If an item is damaged, does not work or is not what you ordered, email us within 7 days of delivery with your order number and photos of the item and the packaging. Once the case is confirmed, we send a replacement or issue a full refund, whichever you prefer, at no cost to you.
Changed your mind
If you do not want an item, email us within 30 days of delivery with your order number and we will send you the return authorization and the return address. To be eligible for a refund, the item must be unused, in the same condition you received it, complete with all parts and in its original packaging. Return shipping is paid by the customer and we do not provide prepaid return labels. Items that arrive back used, damaged, incomplete or without the original packaging are not refunded and can be sent back to you at your cost.
A maximum of two items per order can be returned for a refund. Further items from the same order can be exchanged or credited as store credit.
Non-returnable items
Custom or made-to-order products, personal care and hygiene items that have been opened, and items marked final sale cannot be returned. If you are not sure whether an item qualifies, ask us before you order.
Refunds
Once the return has been received and checked, we confirm the refund by email. Refunds are issued to the original payment method within 10 working days of approval; your bank or card issuer may need a few more days to show it. Original shipping charges are refunded only if the item was damaged, defective or not as ordered.
Cancellations
Orders are processed right away. An order can be cancelled for a full refund only if it has not yet been dispatched. Once an order has shipped, the return policy above applies.
Chargebacks
If something is wrong with your order, contact us first. We answer within one working day and solve most cases with a replacement or a refund. A chargeback opened before contacting us only delays the solution, because the bank handles it instead of us.
Contact
Email: joonas@maki.management
